接着吐槽天猫苏宁购物体验

八条命的黑猫

接上回发进展。
因为没有见证人不敢给买的$苹果(AAPL)$ 手机开箱，只能按流氓要求修改了退货原因，咨询什么时候来人取走，答复是48小时内专人联系我。这是重新计算的48小时哦，不是首问负责是责任清晰的专人负责哦。我倒是看看什么时候能来人。嗷嗷牛的苏宁，惹不起。

$京东(JD)$ $阿里巴巴(BABA)$ $苏宁云商(002024)$

免责声明：上述内容仅代表发帖人个人观点，不构成本平台的任何投资建议。

精彩评论

拽拽酷涨
2016-06-24
拽拽酷涨
3年前在苏宁易购网购一个IPAD，收货后无法开机，立即给客服打电话要求换货（是换货哦），客服说必须提交检测证明！我说刚刚收到货，不到5分钟就给你们打电话了，客服表示，必须有检测证明！我勒个去，第二天我去实体店进行了检测，出了个证明，果断提交了退货申请。从此以后，再也不到苏宁易购购物。后来成了京东的忠实用户，这次还买了京东股票。京东售后和物流真心好，但是股价为什么不涨呢？
- 八条命的黑猫回复拽拽酷涨:
  这次苏宁对我也嗷嗷牛，刻在骨子里的牛，完全一副你就是贪便宜跟我们买的嘴脸。送货全程没有任何一个电话，门卫签收前3天倒是有个短信让我准备收货。苏宁比个人卖家还不如，我必须喷它。
- 拽拽酷涨回复八条命的黑猫:
  这方面阿里巴巴厉害
- 八条命的黑猫:
  大概因为京东不太讲故事
vision
2016-06-24
vision
客服的好坏对于一个公司来说太重要了！
- vision回复八条命的黑猫:
  还真是，口碑是企业立足的根本～
- 八条命的黑猫回复vision:
  多角度看呗，按昨天一个哥们儿的经历，对买家好肯定对卖家恶劣。而且悲剧的问题是，客户体验再好……跟股价没有一分钱关系。
- vision回复八条命的黑猫:
  是啊，国外的塔吉特TGT 也很给力，东西都是无条件退货，拆封了也没事。我有个朋友说他家小孩的玩具都是TGT的，玩腻了就退了
- 八条命的黑猫回复vision:
  嗯，海底捞太有名了。客户体验到极致，普通服务员有权给客人直接免单。
- vision回复八条命的黑猫:
  客服好不好还是得看公司肯不肯授权，服务好的首推“海底捞”火锅，不知道上市的没有啊
八条命的黑猫
2016-06-24
八条命的黑猫
补充一句，昨天我提出视频开箱见证，客服拒绝了。

发表看法

13

3

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