黑猫投诉OTA领域近30日投诉数据对比：去哪儿网回复率仅8成

黑猫投诉2025-03-05

黑猫大数据中心发布OTA领域近30日投诉数据对比，数据来源为截至2025年3月5日企业在黑猫投诉【下载黑猫投诉客户端】平台的投诉处理数据。　　本次数据对比包括企业有效投诉量、投诉回复率。　　对比企业包括：同程旅行、携程旅行、去哪儿网、智行、飞猪。　　其中同程旅行与飞猪的投诉回复率为100%、智行的回复率为99.94%、携程旅行的回复率为98.55%、相较而言去哪儿网的回复率偏低，仅为...

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