冬至水饺外卖“爆单”？美团将为骑手配送提供“超时保护”

海报新闻12-21 13:46

　　今天是一年一度的冬至节气，饺子等应时食品订单也将迎来消费高峰。12月21日，海报新闻记者从美团方面获悉，为缓解骑手在订单高峰的配送压力，今年冬至期间，美团试点为配送饺子类餐品订单的骑手提供“超时保护。”

　　美团下发的“冬季超时免责保护”通知显示，考虑到冬至当日饺子类订单会有较大涨幅，为缓解配送压力，平台上调骑手对商家出餐慢的上报次数，同时为骑手提供补时并免除相关品类的超时违规。具体免责时段为12月21日当天10点至22点，免责区域为全国，骑手送达超时违规免10分钟。

　　有骑手表示，一般情况下配送时间都比较充裕，但是在一些订单量大的日子或恶劣天气下，订单过度集中可能引发商家出餐慢，平台对此会为骑手提供超时差评豁免、补时等帮助。针对饺子这类特殊日期的爆款单品，这是平台首次推出的专门超时免责保护举措。

　　美团相关负责人表示，为帮助骑手应对冬季特殊节日订单高峰的配送压力，除了已有的保障机制外，美团持续探索订单高峰“超时免罚”等机制，为配送该类订单的骑手放宽时限要求，并自动剔除因超时导致的不满意评价。

（文章来源：海报新闻）

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