美团迭代听障骑手关怀产品

北京商报12-19

北京商报讯（记者魏蔚）12月19日，北京商报记者获悉，美团在28个城市试点升级“听障关怀功能”，取消原有的电话联系功能，在App位置支持IM（即时通讯）在线沟通语音转文字，解决了骑手送餐中的沟通难题；新增“残障骑手标识”，用户提前了解听障骑手的身份，便于增进理解。据了解，截至2024年11月底，美团有8507名在职残障骑手，其中在职听障骑手6758名，占比79%，现已全部接入新功能。（文章来源：...

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