京东购买美的空调却遇上霸王条款，消费者哭诉：有质量问题不给退换还威胁我

5D调查12-05

近日，《5D调查》在黑猫投诉【下载黑猫投诉客户端】平台发现，有消费者投诉美的售后服务态度差的问题。　　山东济南的焦女士投诉表示，5月27日，她在美的京东自营官方旗舰店购买了一台空调，价格为4749元。在京东“618”活动期间，她发现空调降价了近1000元，因此她申请了价保服务，但是售后拒绝了焦女士的申请。据焦女士反映，在她申请后不到半天时间，空调的价格又恢复了，她随机拨打了12315进行投诉...

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【下载黑猫投诉客户端】平台发现，有消费者投诉美的售后服务态度差的问题。\n\n　　山东济南的焦女士投诉表示，5月27日，她在美的京东自营官方旗舰店购买了一台空调，价格为4749元。在京东“618”活动期间，她发现空调降价了近1000元，因此她申请了价保服务，但是售后拒绝了焦女士的申请。据焦女士反映，在她申请后不到半天时间，空调的价格又恢复了，她随机拨打了12315进行投诉...</p>\n\n<a href=\"https://finance.sina.com.cn/chanjing/wddc/2024-12-05/doc-incymitm2847556.shtml\">网页链接</a>\n\n</div>\n\n\n</article>\n</div>\n</body>\n</html>\n","isBrief":false,"type":0,"news_type":1,"symbol":"BK4122","symbol_name":"互联网与直销零售","start_time":0,"source_url":"https://finance.sina.com.cn/chanjing/wddc/2024-12-05/doc-incymitm2847556.shtml","article_id":"2489243910","we_media_id":null,"thumbnails":[],"rights":null,"url":"https://stock-news.laohu8.com/highlight/detail?id=2489243910","pubTimestamp":1733395260,"columns":[],"sourceInfo":{"source_id":"sina","name":"sina"},"weMediaInfo":null,"summary":"近日，《5D调查》在黑猫投诉 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Consumers cried: They refused to return or exchange them because of quality problems and threatened me","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"89618":0.6,"09618":1,"JD":1},"content_text":"近日，《5D调查》在黑猫投诉 【下载黑猫投诉客户端】平台发现，有消费者投诉美的售后服务态度差的问题。\n\n　　山东济南的焦女士投诉表示，5月27日，她在美的京东自营官方旗舰店购买了一台空调，价格为4749元。在京东“618”活动期间，她发现空调降价了近1000元，因此她申请了价保服务，但是售后拒绝了焦女士的申请。据焦女士反映，在她申请后不到半天时间，空调的价格又恢复了，她随机拨打了12315进行投诉。\n　　在市场监管局介入后，京东客服致电焦女士称其要求无法满足，一分钱都赔偿不了。“我说那换成京豆吧，他们也不同意。还威胁我说给我送过美的空调，知道我家在哪儿，让我注意点。”\n\n　　此外，焦女士还表示，空调存在不能正常制冷制热的质量问题。美的售后派工程师上门检修后，称并没有质量问题。焦女士对《5D调查》哭诉道，“夏天打开空调后屋内外一个温度，工程师睁眼说瞎话空调没有质量问题。空调不能制冷制热难道不是质量问题吗？非得砸烂了才算质量问题吗？”\n　　随后，美的售后联系焦女士称补偿四年延保卡，被其拒绝。“这一年内出了问题都不给换新，我怎么还能相信这个延保卡有用。”\n　　被问及现在的诉求，焦女士称，只要求补齐差价，也不敢要求退货退款，“一旦要求退，他们就派工程师上门检测，结果就说是没有质量问题，不支持换新。”\n　　对此，《5D调查》致电美的客服了解情况。客服表示，已经记录消费者的信息，并同步给负责相关地区的部门，在次日上午十点之前将再次联系消费者。\n　　同时，京东客服表示，为了保护客户隐私，不方便将解决方案告知，但是将继续和消费者保持沟通。\n　　10月30日晚间，美的集团发布2024年第三季度报告，营业收入、利润继续增长。报告显示，美的集团第三季度实现营业收入1022亿元，同比增长8%，归母净利润109亿元，同比增长15%。截至今年前三季度，美的集团实现营业收入3203亿元，同比增长10%，归母净利润317亿元，同比增长14%。\n\n\n海量资讯、精准解读，尽在新浪财经APP\n\n责任编辑：李昂","kind":"news","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"-1","news_tag":"policyRegulatory","news_rank":0,"symbols":[],"gpt_button":0},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","isDev":false,"isTTM":false,"deviceId":"web-server-community-laohu8-v3","version":"4.29.4","shortVersion":"4.29.4","platform":"web","vendor":"web","appName":"laohu8","isIOS":false,"isAndroid":false,"isTiger":false,"isTHS":false,"isWeiXin":false,"isWeiXinMini":false,"isWeiBo":false,"isQQ":false,"isBaiduSwan":false,"isBaiduBox":false,"isDingTalk":false,"isToutiao":false,"isOnePlus":false,"isHuaWei":false,"isXiaomi":false,"isXiaomiWebView":false,"isOppo":false,"isVivo":false,"isSamsung":false,"isMobile":false},"href":"/m/news/2489243910"}