苹果 MacBook“蝴蝶键盘”风波尘埃落定：赔付 5000 万美元，6 年半维修服务画上句号

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IT之家 11 月 20 日消息，科技媒体 MacRumors 昨日（11 月 19 日）发布博文，报道称苹果于上周正式结束了“免费维修 MacBook 蝴蝶键盘”计划，为期六年半的维修服务 (2018 年 6 月启动) 画上了句号。IT之家发稿前访问该计划页面，已显示“你查找的 Apple 服务计划已终止。要查看当前正在进行的计划，请访问 Apple 服务计划页面。” 该计划结束后，受...

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日）发布博文，报道称苹果于上周正式结束了“免费维修 MacBook 蝴蝶键盘”计划，为期六年半的维修服务 (2018 年 6 月启动) 画上了句号。IT之家发稿前访问该计划页面，已显示“你查找的 Apple 服务计划已终止。要查看当前正在进行的计划，请访问 Apple 服务计划页面。”\n\n\n\n\n该计划结束后，受影响的 MacBook 键盘用户将不再保证能够从苹果或苹果授权服务提供商处获得免费维修。事件回顾IT之家附上事件回顾如下：苹果公司于 2015 年 3 月推出了超薄的 12 英寸 MacBook，并引入了全新的蝴蝶键盘设计。虽然该键盘适合 12 英寸 MacBook 的超薄机身，但容易出现问题，例如字母意外重复或按键时无法显示。\n\n\n\n\n苹果公司于 2016 年 10 月为 13 英寸和 15 英寸 MacBook Pro 机型更新了第二代蝴蝶键盘，大量用户反馈按键发粘和反应迟钝。苹果公司于 2018 年 5 月在美国遭到集体诉讼，指控该公司明知蝴蝶键盘存在缺陷。存在的问题苹果公司于 2018 年 6 月在全球范围内发布适用于 MacBook、MacBook Air 和 MacBook Pro 的键盘服务计划，承认“小部分”用户出现：字母或字符意外重复字母或字符不出现按键感觉粘滞或按键反馈不一致\n\n\n图源：iFixit\n\n符合条件的型号包括：MacBook (Retina, 12-inch, Early 2015)MacBook (Retina, 12-inch, Early 2016)MacBook (Retina, 12-inch, 2017)MacBook Air (Retina, 13-inch, 2018)MacBook Air (Retina, 13-inch, 2019)MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)MacBook Pro (15-inch, 2016)MacBook Pro (15-inch, 2017)MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)MacBook Pro (15-inch, 2018)MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)MacBook Pro (15-inch, 2019)已停止支持苹果官方表示：“这项计划为符合条件的 MacBook、MacBook Air 和 MacBook Pro 机型提供保障，有效期限为自设备首次零售销售之日起 4 年。”根据产品列表，除了两款 2019 版 13 英寸 MacBook Pro 之外，所有符合条件的机型均已停产，因此这一窗口期已接近结束。苹果公司于 2020 年 11 月停产了 2019 款 13 英寸 MacBook Pro，因此具体取决于他们的购买时间，一些拥有该款笔记本电脑的用户在 2024 年 11 月之前可能仍有资格享受免费键盘维修服务。在此之后，除非苹果公司延长该服务计划，否则该计划将完全终止。赔偿苹果公司因其备受争议的“蝴蝶键盘（butterfly keyboards）”问题终于开始赔偿用户。2022 年，苹果同意支付 5000 万美元（IT之家备注：当前约 3.59 亿元人民币），以解决部分 2015 至 2019 年 MacBook 用户因键盘故障遭受的损失。索赔流程于 2022 年底启动，并于去年 5 月获得最终批准。从 2024 年 8 月 3 日开始，符合条件的 MacBook 用户终于收到了赔偿金。围绕集体诉讼的讨论始于 2018 年 5 月，用户表示“蝴蝶键盘无法正常使用，不适合其正常和预期用途”。整个 2019 年，诉讼不断取得进展，法官要求苹果面对集体诉讼。2022 年年中，苹果被要求支付 5000 万美元的和解金。索赔流程同年晚些时候启动，但有一些限制条件。首先，只有居住在加利福尼亚州、佛罗里达州、伊利诺伊州、密歇根州、新泽西州、纽约州或华盛顿州的用户才有资格索赔。这排除了 43 个美国州，因此许多拥有“蝴蝶键盘”的人没有资格索赔。此外，预计赔付金额根据键盘问题的严重程度而有所不同：更换两次或以上上壳：最高 395 美元（当前约 2838 元人民币）更换一次上壳：最高 125 美元（当前约 898 元人民币）更换键帽：最高 50 美元（当前约 359 元人民币）广告声明：文内含有的对外跳转链接（包括不限于超链接、二维码、口令等形式），用于传递更多信息，节省甄选时间，结果仅供参考，IT之家所有文章均包含本声明。","kind":null,"is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"symbols":[],"gpt_button":1},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; 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