淘宝优化“仅退款”：减少售后干预，预计8月9日实施

三言财经07-27

三言科技 7月27日消息，7月26日，淘宝发布关于“仅退款”优化的意见征集。在新的仅退款方案中，淘宝平台鼓励商家主动服务好消费者，针对服务好的商家(店铺体验分≥4.8分)，平台后续不会通过旺旺主动介入支持消费者在已收到货后的仅退款，由卖家先跟消费者协商。淘宝平台为商家提供快捷的申诉通道，商家发起申诉后，平台会对商家服务进行质检并请第三方检测机构对商品进行抽检，若检测通过，平台将赔付损失给商家。淘宝...

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