暑期“杀熟”再现旅游平台，携程、去哪儿等平台频被投诉

中华网财经07-26 10:17

近期，暑期出游行程火爆，“杀熟”一词又频现在大众视野。通过黑猫投诉平台检索关键词“杀熟”，已有高达14249条相关投诉，旅游、出行领域相关投诉涉及多家知名在线旅游平台。中华网财经注意到，在投诉详情中，不仅不同用户账号、不同平台上，浏览同一产品会出现价格差异；甚至同一账号在使用相同平台的前提下，多次浏览该产品后价格会“自动”上涨。黑猫投诉内容显示，消费者称其于7月12日在携程平台上，预定了8月7日...

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about","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"TCOM":1,"09961":0.9},"content_text":"近期，暑期出游行程火爆，“杀熟”一词又频现在大众视野。通过黑猫投诉平台检索关键词“杀熟”，已有高达14249条相关投诉，旅游、出行领域相关投诉涉及多家知名在线旅游平台。中华网财经注意到，在投诉详情中，不仅不同用户账号、不同平台上，浏览同一产品会出现价格差异；甚至同一账号在使用相同平台的前提下，多次浏览该产品后价格会“自动”上涨。黑猫投诉内容显示，消费者称其于7月12日在携程平台上，预定了8月7日曼谷途径成都飞北京的航班，期间一直关注该航班的价格动态并无变动，但在12日一早机票价格突然上涨200元，该消费者恐其再度上涨便选择下单。然而，在该消费者成功下单后，该航班价格恢复到了原价，即上涨前的价格。后续其通过与航空公司及携程方面进行协商都无果，“本人不理解不接受，是不是存在杀熟还是钓鱼的情况不得而知，为什么在提前一个月购票，票源如此充足的情况下突然涨价，让乘客遭受无辜的损失。”消费者如是说。与此同时，去哪儿平台也出现类似情况。消费者表示，其于6月25日11时在去哪儿平台购买贵阳-曼谷往返机票花费9212，然而在6月27日21时发现该航班机票直降1000多元。这不禁令消费者疑惑，为何购买前机票始终未变动，在购买后48小时内却降价1000多元。除机票在购买后价格“大跳水”和“相同平台的不同账号面对同一产品价格不同”这一大众所熟知的“杀熟”情况外，相关投诉内容还涉及不同平台同一产品的价格不同的情况。不少消费者表示，其使用携程平台预定机票或是酒店等其他服务时，与其他平台出现较大的价格差异。“我一直都是用携程，使用携程家庭优惠按照550元订票，但偶然间发现深圳航空同一时间同一航班一直都有家庭优惠420元，跟携程相差巨大。杀熟行为造成我的损失并非常失望。”消费者如是说。另外，还有消费者表示，在与携程官方客服沟通时，对方对“搜索机票多次后价格会上涨”这一“杀熟”行为拒不承认，“而且携程不退钱必须在他们平台消费”。值得一提的是，近日，亿欧创始人黄渊普朋友圈喊话携程联合创始人梁建章，质疑携程“大数据杀熟”。黄渊普表示，随意搜索了几个国内航班，发现携程的价格普遍高于其他平台。针对这种情况，携程官方的解释称，不存在“大数据杀熟”的情况，机票价格都是航司根据需求随时在变动的，属正常情况。","kind":null,"is_publish_news":true,"is_publish_highlight":false,"is_publish_live":null,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"symbols":[],"gpt_button":1},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 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