万科物业回应“物业费违约金”争议：即刻暂停对未提供服务月份违约金计算

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近日，有多地万科物业管理小区的业主称，收到万科物业线上系统的物业费违约金账单，显示下半年的7-12月份出现了违约金。对此，7月19日，万科物业首席客户官杨光辉发布一份《情况说明》称：“近日，公司关注到物业费违约金相关的投诉和媒体报道，公司极其重视。调查中发现，针对合同约定按年预缴的客户，系统触发了违约金催收信息，而其中一部分业主实际已缴纳了半年的费用。为此，我代表公司，深表歉意。”杨光辉称，这确实...

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