腾讯《DNF手游》发布道歉信：没有从玩家视角去思考问题

IT之家07-20

IT之家 7 月 20 日消息，腾讯《DNF 手游》昨晚发布道歉信及后续改进计划。官方在 BUG 处理、沟通服务方式进行了反思，将在 7 月 21 日停机维护后为玩家提供补偿，具体包含：幸运符 * 10、50 级史诗自选礼盒 * 1。《DNF 手游》官方决定调整策划面对面活动，活动目前正在全速筹备中，希望尽快跟大家以直播的方式见面。此外，DNF 手游策划团还将入驻社区，定期在社区中回答各位玩家最...

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手游策划团还将入驻社区，定期在社区中回答各位玩家最关心的问题。以上具体活动的时间和规则，将陆续发布。IT之家附上道歉信原文：亲爱的各位勇士：DNF 手游自上线以来，尤其是最近，给各位勇士带来了很多负面的游戏体验及不好的感受。在此，我们向大家郑重说一句：“对不起”！围绕近期发生的问题，我们进行了深刻反思，现在向各位勇士进行汇报：BUG 处理我们没有从各位勇士的视角去思考问题及 BUG 的影响。比如对于显示异常 BUG 没有足够的重视，耽误了修复进度，期间也没能及时向大家说明，进而造成了误会和不好的影响，这是我们的错。沟通服务方式我们在沟通的诚意、及时性和互动交流等方面都不够好。比如问题发生后，我们从 BUG 复现、解决到和大家沟通的过程太长。又如在 7 月 17 日的“策划沟通交流会”举办方式上，采用了录播而不是直播，没有直接与大家互动交流，抱歉是我们搞砸了，辜负了大家的期待。勇士们在游戏内外的支持与鞭策是我们前行的动力，因为大家的热爱和守护，才有阿拉德大陆的繁荣，我们不会忘记这个根本。我们深知唯有足够用心和加倍努力去做好，为大家提供更优质的运营服务，才能不辜负勇士们的爱与期待。为此，我们将在 7 月 21 日停机维护后为各位勇士提供补偿，具体包含：幸运符 * 1050 级史诗自选礼盒 * 1这里有个特殊情况希望得到大家的理解，目前游戏里已有的 50 级史诗自选礼盒是限制 30 天内开启的，我们担心可能会影响部分勇士的体验，目前研发正在紧急开发无使用期限（可以囤）的自选礼盒，最快更新到游戏内能够领取的时间是 7 月 21 日（即 7 月 21 日凌晨停机维护后开放补偿道具领取）。痛定思痛，在认真整理了勇士们通过各个渠道发来的意见和反馈后，我们决定调整策划面对面活动，活动目前正在全速筹备中，希望尽快跟大家以直播的方式见面，届时期待与勇士们的互动交流。此外，DNF 手游策划团还将入驻社区，定期在社区中回答各位勇士最关心的问题。以上具体活动的时间和规则，我们将陆续发布。再次感谢勇士们的批评与建议，也恳请大家再给我们一些筹备与改进的时间！阿拉德的冒险才刚刚开始，未来的故事还很长，感谢大家的支持与包容，我们将继续努力，一定不负期待！最后，向各位勇士们郑重地说一句：“对不起”！——DNF 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