万科物业回应物业费违约催收争议：系统自动触发，深表歉意

新京报网07-19

新京报讯（记者段文平）针对物业费违约催收的相关争议，7月19日，万科物业首席客户官杨光辉发布一份《情况说明》称：调查中发现，针对合同约定按年预缴的客户，系统触发了违约金催收信息，而其中一部分业主实际已缴纳了半年的费用。“为此，我代表公司，深表歉意。”杨光辉表示，近年来，在各种环境影响下，万科物业感知到业主对于及时支付物业费的意愿在变弱。为此，一方面，公司启动了近800位一线管理人员直接与客户...

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