中国移动客服回应资费降级难：2天内后台专员回电并发送新套餐确认办理短信

新浪科技07-08

新浪科技讯 7月8日下午消息，今日“中国移动被指资费升级容易降级难”话题登上热搜。近日有消费者向媒体反应称，给家里老人办理资费降档申请后，老人接到中国移动客服专员的回电，但不仅没有降档成功，反而还被推销了99元套餐，由此他质疑中国移动故意阻止用户资费降档。　　中国移动客服回应称，升级套餐可自行在App上操作办理，但是降级套餐需要专员联系办理。客服表示，电话客服没有更改套餐的权限，客户申请套餐降档...

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