小米SU7新车行驶39公里趴窝？客服回应“退车”

第一财经05-08

"五一"小长假期间，来自福建厦门的温先生在当地提出自己新购买的小米SU7汽车，但在开出交付中心39公里后却抛锚停在高速上。　　温先生在个人社交平台发布相关视频显示，车内屏幕显示"车辆即将关闭，请安全靠边停车，请联系线上服务中心。"随后，画面又显示"驱动系统故障，无法换挡。"与此同时，温先生一家人仍在路边等待拖车救援。　　随后，温先生在社交平台改名为"最衰小米SU7车主"，并称："售后不维修，要换车...

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Customer service responds to \"return the car\"","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"81810":0.6,"01810":1,"XIACY":0.6},"content_text":"\"五一\"小长假期间，来自福建厦门的温先生在当地提出自己新购买的小米SU7汽车，但在开出交付中心39公里后却抛锚停在高速上。　　温先生在个人社交平台发布相关视频显示，车内屏幕显示\"车辆即将关闭，请安全靠边停车，请联系线上服务中心。\"随后，画面又显示\"驱动系统故障，无法换挡。\"与此同时，温先生一家人仍在路边等待拖车救援。　　随后，温先生在社交平台改名为\"最衰小米SU7车主\"，并称：\"售后不维修，要换车也不给换，换车要重新排产，我要的是换车，不是退车，目前车辆还停在交付中心。\"　　温先生向记者提供的聊天截图显示，小米汽车客服人员正在和温先生协商退款事宜。该客服人员在聊天中证实了车辆故障，但原因需要回厂做进一步分析，暂时无法维修。　　\"我们经过内部核准，为保障用户的用车质量，该车将走退车流程处理。\"客服人员称，同时，因退车产生的用户费用损失，小米可以承担，包括交强险（其中商业险可退）、上牌费、提车/退车的出行交通费等。　　截至发稿时间，小米集团并未就此事回应第一财经记者的提问。（文章来源：第一财经）","kind":null,"is_publish_news":null,"is_publish_highlight":null,"is_publish_live":null,"is_publish_wemedia":null,"editions":null,"symbols":[],"gpt_button":1},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","isDev":false,"isTTM":false,"deviceId":"web-server-community-laohu8-v3","version":"4.22.5","shortVersion":"4.22.5","platform":"web","vendor":"web","appName":"laohu8","isIOS":false,"isAndroid":false,"isTiger":false,"isTHS":false,"isWeiXin":false,"isWeiXinMini":false,"isWeiBo":false,"isQQ":false,"isBaiduSwan":false,"isBaiduBox":false,"isDingTalk":false,"isToutiao":false,"isOnePlus":false,"isHuaWei":false,"isXiaomi":false,"isXiaomiWebView":false,"isOppo":false,"isVivo":false,"isSamsung":false,"isMobile":false},"href":"/m/news/2433728157"}