宁波银行苏州分行构建适老服务体系案例获评“便民适老服务优秀案例”

金融一线04-28

4月28日金融一线消息，由新浪财经主办的“2024年度金石奖暨金融消保优秀案例评选”获奖名单隆重揭晓！多家机构的激烈竞争下，宁波银行苏州分行脱颖而出，其报送的“构建适老服务体系”相关案例荣获“便民适老服务优秀案例”一奖。　　以下为宁波银行苏州分行报送案例简述：　　宁波银行苏州分行将金融服务与老年关爱相结合，打造具有“温度”的“金夕阳”适老服务体系，在产品开发、项目优化、服务体验上不断探索与...

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Elderly\"","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"002142":1},"content_text":"4月28日金融一线消息，由新浪财经主办的“2024年度金石奖暨金融消保优秀案例评选”获奖名单隆重揭晓！多家机构的激烈竞争下，宁波银行苏州分行脱颖而出，其报送的“构建适老服务体系”相关案例荣获“便民适老服务优秀案例”一奖。\n\n　　以下为宁波银行苏州分行报送案例简述：\n　　宁波银行苏州分行将金融服务与老年关爱相结合，打造具有“温度”的“金夕阳”适老服务体系，在产品开发、项目优化、服务体验上不断探索与提升服务水平。\n　　近年来，为切实解决老年人运用智能技术困难，宁波银行苏州分行针对老年客户金融教育与便利服务需求，逐步推动适老服务网点在苏州区域进行覆盖，内外并重、积极创新，塑造金融服务新姿态。\n　　宁波银行苏州分行围绕“六个一”的适老服务理念，通过建立专职团队、升级服务体系、丰富适老活动、驻扎老年社区、建联助老平台等系列动作，为老年客户提供“实用、便捷、暖心”的金融服务。\n　　从“苏州一家宁”的服务文化中，宁波银行苏州分行延伸出从心出发的“五心”尊老服务文化，先后成功创建了4家适老网点，持续做好网点的适老服务建设，不断提升老年客群的金融服务体验。\n　　在“金夕阳”适老服务项目打造过程中，宁波银行太仓支行切实履行适老服务的“六个一”要求，逐渐形成了“金夕阳，情满仓”的主题文化，成功获评2023年江苏银行业文明规范服务适老网点。\n　　本次“金夕阳”适老服务网点体系的全面推进，也代表着其对于国家号召的积极响应与服务创新的主动思考，有效实现了针对于老年客群的服务创新，树立了优秀的银行业形象。\n\n\n海量资讯、精准解读，尽在新浪财经APP\n\n责任编辑：刘天行","kind":null,"is_publish_news":null,"is_publish_highlight":null,"is_publish_live":null,"is_publish_wemedia":null,"editions":null,"symbols":[],"gpt_button":1},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 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