拼多多重新定义“假一赔十”？描述与实物不符，客服称“货不对板，赔不了”

新浪科技2022-10-26

文 | 杨雪梅网购蓝月亮洗衣液，到货后却发现是“蓝月壳”、“蓝月高”、“篮月亮”、“蓝月壳”？这不是网传段子。近期，有消费者亲身体验了购物流程：她购买了一款明确标注有“lululemon”、“假一赔十”信息的夹克，到货后却发现是另一个根本没听过的品牌。对此，卖家表示该商品为“自家工厂生产的同款，品质同样有保障”。客服则称：这种情况属于货不对板，不支持假一赔十。这种情况下，平台与商家投机取巧...

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精彩评论

磬石
2022-10-27
磬石
实体店这种情况也很多，责任应该是工商部门负，卖家有自己的合法的商标注册权，让平台怎么管。
apple2021
2022-10-27
apple2021
垃圾拼多多
涵yd
2022-10-27
涵yd
拼多多真的没有底线，不断刷新中国的道德底线👍
- 云朵1:
  某人就是个没有道德底线的人，恶意诈骗
- gdudhfjjfjzh:
  今天赔了不少吧？
夜袭女儿国
2022-10-26
夜袭女儿国
呵呵

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The description is inconsistent with the real thing, and the customer service said that \"the goods are not right and can't be lost.\"","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"PDD":1},"content_text":"文 | 杨雪梅\n网购蓝月亮洗衣液，到货后却发现是“蓝月壳”、“蓝月高”、“篮月亮”、“蓝月壳”？\n这不是网传段子。近期，有消费者亲身体验了购物流程：她购买了一款明确标注有“lululemon”、“假一赔十”信息的夹克，到货后却发现是另一个根本没听过的品牌。\n对此，卖家表示该商品为“自家工厂生产的同款，品质同样有保障”。客服则称：这种情况属于货不对板，不支持假一赔十。\n这种情况下，平台与商家投机取巧、混淆概念，消费者往往难以维权。\n买“lululemon”收到未知品牌？\n根据上述消费者提供的商品介绍页面显示，商家所售的一款男士夹克，在标题上明确显示“lululemon”“假一赔十”的品牌字样。而商品图片，也疑似直接使用了lululemon官方模特图片。\n平台的服务说明中提到，“若收到商品是假冒品牌，可获得十倍现金券赔偿”。据拼多多官方信息显示，”符合假一赔十条件的商品，在商品页有“假一赔十”的明确标识。商家承诺假一赔十仅针对假冒品牌的商品，具体指未经品牌方许可，擅自假冒他人品牌的商品，若您收商品后质疑商品为假冒品牌商品，您可提供订单号及相关商品图片以便多多为您核实处理。”\n\n\n商品信息\n\n\n\n 消费者实际收到的标有“lululemon”的商品\n\n实际操作中，当消费者联系拼多多官方客服，得到的答复却是：这种情况属于货不对板，不支持假一赔十。\n拼多多客服表示，假冒品牌的定义是未经品牌方允许擅自假冒他人品牌商品，可以获得假一赔十赔偿。但现在是商家宣传另一个品牌，消费者收到货是另一个品牌，属于描述不符、货不对板。买家可以申请退货退款，商家承担运费。客服还表示，可以予以消费者50元无门槛优惠券赔偿，并对商家问题反馈，经核实情节严重者会整改下架。\n“打个比方，你买了阿迪达斯的鞋子，收到货也是阿迪达斯品牌，鞋子有商标，品牌一致，可以通过检测，如果检测到为假货，可以获得假一赔十的赔偿。但如果你收到的是耐克，这属于描述不符、货不对板，无法支持假一赔十的诉求。”上述客服表示。\n目前，该商品已下架。\n而《财瞭》也发现，在黑猫投诉上，也很多类似的投诉。比如有消费者就表示，在拼多多购买徕芬吹风机，商家承诺是正品，结果收到假戴森。对于平台和卖家此番“挂羊头卖狗肉”“混淆概念”的操作，消费者往往很难成功获得假一赔十赔偿。\n那么，诸如此类的问题，消费者该如何维权？\n律师：消费者可以按照标准主张赔偿\n广东广信君达律师事务所律师何浩告诉《财瞭》，卖家作为电子商务经营者，对自己所销售的商品质量，负有法定审查和告知义务，但被告未尽职审查，在商品中掺假、以假充真，且未告知商品的真实质量情况，损害消费者合法权益，其行为构成欺诈销售。\n何浩表示，卖家主张货不对板理应提供相应证据证明，否则依照《中华人民共和国消费者权益保护法》第五十五条第一款“经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或者接受服务的费用的三倍；增加赔偿的金额不足五百元的，为五百元。法律另有规定的，依照其规定。”之规定，卖家应当承担价款三倍的惩罚性赔偿。\n何浩认为，商家在网页链接、广告宣传等地方做出高于相关法定赔偿标准的承诺，如“假一赔十”，实际上是商家为了达到销售目的，而单方面加重自身义务、给消费者设定权利的真实意思表示，赋予不特定消费者权利的单方法律行为，消费者可以按照该标准主张赔偿。\n消费者遇到此类问题，何浩建议，可以通过：一、找消费者维权机构反映、投诉，请求消费者维权机构协助处理；二、向电商平台投诉商家的违法违规行为，由平台对卖家作出相应处罚；三、委托律师收集证据，向有管辖权的人民法院提起诉讼或根据双方的仲裁条款进行仲裁。","kind":"news","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"symbols":[],"gpt_button":1},"commentList":[{"id":665095559,"gmtCreate":1666822850772,"gmtModify":1666833554407,"author":{"id":"3517855572737625","authorId":"3517855572737625","name":"磬石","avatar":"https://static.laohu8.com/default-avatar.jpg","vip":1,"crmLevel":1,"crmLevelSwitch":0,"idStr":"3517855572737625","authorIdStr":"3517855572737625"},"htmlText":"实体店这种情况也很多，责任应该是工商部门负，卖家有自己的合法的商标注册权，让平台怎么管。","listText":"实体店这种情况也很多，责任应该是工商部门负，卖家有自己的合法的商标注册权，让平台怎么管。","text":"实体店这种情况也很多，责任应该是工商部门负，卖家有自己的合法的商标注册权，让平台怎么管。","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://laohu8.com/post/665095559","repostId":2278671225,"repostType":2,"isVote":1,"likeStatus":false,"favoriteStatus":false,"reportStatus":false,"tweetType":1,"langContent":"CN"},{"id":665098626,"gmtCreate":1666808352866,"gmtModify":1666810294215,"author":{"id":"3574829588659496","authorId":"3574829588659496","name":"apple2021","avatar":"https://static.laohu8.com/default-avatar.jpg","vip":1,"crmLevel":1,"crmLevelSwitch":0,"idStr":"3574829588659496","authorIdStr":"3574829588659496"},"htmlText":"垃圾拼多多","listText":"垃圾拼多多","text":"垃圾拼多多","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://laohu8.com/post/665098626","repostId":2278671225,"repostType":2,"isVote":1,"likeStatus":false,"favoriteStatus":false,"reportStatus":false,"tweetType":1,"langContent":"CN"},{"id":665099535,"gmtCreate":1666802786528,"gmtModify":1666802792608,"author":{"id":"3499642360959538","authorId":"3499642360959538","name":"涵yd","avatar":"https://static.tigerbbs.com/2467e4aea07157642157a9eb25763f25","vip":1,"crmLevel":1,"crmLevelSwitch":0,"idStr":"3499642360959538","authorIdStr":"3499642360959538"},"htmlText":"拼多多真的没有底线，不断刷新中国的道德底线👍","listText":"拼多多真的没有底线，不断刷新中国的道德底线👍","text":"拼多多真的没有底线，不断刷新中国的道德底线👍","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":2,"repostSize":0,"link":"https://laohu8.com/post/665099535","repostId":2278671225,"repostType":2,"isVote":1,"likeStatus":false,"favoriteStatus":false,"reportStatus":false,"tweetType":1,"comments":[{"id":7719546,"gmtCreate":1667209393255,"gmtModify":1667209965756,"authorId":4109463168395740,"author":{"id":4109463168395740,"idStr":"4109463168395740","authorId":4109463168395740,"name":"云朵1","avatar":"https://static.tigerbbs.com/f3daf5952233a9795b79fe5efd138aa0","vip":1,"crmLevel":1,"crmLevelSwitch":0,"individualDisplayBadges":[]},"repliedAuthorId":0,"objectId":665099535,"type":1,"supId":0,"prevId":0,"content":"某人就是个没有道德底线的人，恶意诈骗","text":"某人就是个没有道德底线的人，恶意诈骗","html":"某人就是个没有道德底线的人，恶意诈骗"},{"id":7713366,"gmtCreate":1666803219900,"gmtModify":1666803225437,"authorId":3493041815189173,"author":{"id":3493041815189173,"idStr":"3493041815189173","authorId":3493041815189173,"name":"gdudhfjjfjzh","avatar":"https://static.laohu8.com/default-avatar.jpg","vip":1,"crmLevel":7,"crmLevelSwitch":0,"individualDisplayBadges":[]},"repliedAuthorId":0,"objectId":665099535,"type":1,"supId":0,"prevId":0,"content":"今天赔了不少吧？","text":"今天赔了不少吧？","html":"今天赔了不少吧？"}],"langContent":"CN"},{"id":662774246,"gmtCreate":1666794253785,"gmtModify":1666794256804,"author":{"id":"3556430317654104","authorId":"3556430317654104","name":"夜袭女儿国","avatar":"https://static.tigerbbs.com/981270b89fc3d1572f9537a8e19c6c9c","vip":1,"crmLevel":1,"crmLevelSwitch":0,"idStr":"3556430317654104","authorIdStr":"3556430317654104"},"htmlText":"呵呵","listText":"呵呵","text":"呵呵","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":1,"commentSize":0,"repostSize":0,"link":"https://laohu8.com/post/662774246","repostId":2278671225,"repostType":2,"isVote":1,"likeStatus":false,"favoriteStatus":false,"reportStatus":false,"twe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拼多多重新定义“假一赔十”？ 描述与实物不符，客服称“货不对板，赔不了”

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拼多多重新定义“假一赔十”？描述与实物不符，客服称“货不对板，赔不了”