Amazon gives consumers easier way to file complaints for faulty goods from third-party sellers

CNBC2021-08-10

KEY POINTS Amazon is updating its returns policy to include a provision that makes it easier for consumers to file complaints about defective products sold by third-party merchants. The company has ...

网页链接

免责声明：本文观点仅代表作者个人观点，不构成本平台的投资建议，本平台不对文章信息准确性、完整性和及时性做出任何保证，亦不对因使用或信赖文章信息引发的任何损失承担责任。

精彩评论

Never ever f
2021-08-10
Never ever f
Amazon
finaldentiny
2021-08-10
finaldentiny
[财迷]
- SHWong:
  Like
AsherA
2021-08-10
AsherA
Like pls
WeiChongkan
2021-08-10
WeiChongkan
like n comment pls
- Hodl:
  [Grin]
MochiMama
2021-08-10
MochiMama
Like and comment
- Wroy:
  comment
- 小小馒头:
  Done!
Wroy
2021-08-10
Wroy
like pls

发表看法

{"i18n":{"language":"zh_CN"},"isChannel":false,"data":{"share":"https://www.laohu8.com/m/news/1186821886?lang=zh_CN&edition=full","thumbnail":"","is_english":true,"pubTime":"2021-08-10 13:05","share_image_url":"https://static.laohu8.com/72bb72e1b84c09fca865c6dcb1bbcd16","id":"1186821886","market":"us","top_or_hot":-1,"title":"Amazon gives consumers easier way to file complaints for faulty goods from third-party sellers","media":"CNBC","content":"<div>\n<p>KEY POINTS\n\nAmazon is updating its returns policy to include a provision that makes it easier for consumers to file complaints about defective products sold by third-party merchants.\nThe company has ...</p>\n\n<a href=\"https://www.cnbc.com/2021/08/10/amazon-lets-consumers-file-complaints-for-faulty-goods-from-3p-sellers.html\">网页链接</a>\n\n</div>\n","source":"cnbc_highlight","html":"<!DOCTYPE html>\n<html>\n<head>\n<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\n<meta name=\"viewport\" content=\"width=device-width,initial-scale=1.0,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no\"/>\n<meta name=\"format-detection\" content=\"telephone=no,email=no,address=no\" />\n<title>Amazon gives consumers easier way to file complaints for faulty goods from third-party sellers</title>\n<style type=\"text/css\">\na,abbr,acronym,address,applet,article,aside,audio,b,big,blockquote,body,canvas,caption,center,cite,code,dd,del,details,dfn,div,dl,dt,\nem,embed,fieldset,figcaption,figure,footer,form,h1,h2,h3,h4,h5,h6,header,hgroup,html,i,iframe,img,ins,kbd,label,legend,li,mark,menu,nav,\nobject,ol,output,p,pre,q,ruby,s,samp,section,small,span,strike,strong,sub,summary,sup,table,tbody,td,tfoot,th,thead,time,tr,tt,u,ul,var,video{ font:inherit;margin:0;padding:0;vertical-align:baseline;border:0 }\nbody{ font-size:16px; line-height:1.5; color:#999; background:transparent; }\n.wrapper{ overflow:hidden;word-break:break-all;padding:10px; }\nh1,h2{ font-weight:normal; line-height:1.35; margin-bottom:.6em; }\nh3,h4,h5,h6{ line-height:1.35; margin-bottom:1em; }\nh1{ font-size:24px; }\nh2{ font-size:20px; }\nh3{ font-size:18px; }\nh4{ font-size:16px; }\nh5{ font-size:14px; }\nh6{ font-size:12px; }\np,ul,ol,blockquote,dl,table{ margin:1.2em 0; }\nul,ol{ margin-left:2em; }\nul{ list-style:disc; }\nol{ list-style:decimal; }\nli,li p{ margin:10px 0;}\nimg{ max-width:100%;display:block;margin:0 auto 1em; }\nblockquote{ color:#B5B2B1; border-left:3px solid #aaa; padding:1em; }\nstrong,b{font-weight:bold;}\nem,i{font-style:italic;}\ntable{ width:100%;border-collapse:collapse;border-spacing:1px;margin:1em 0;font-size:.9em; }\nth,td{ padding:5px;text-align:left;border:1px solid #aaa; }\nth{ font-weight:bold;background:#5d5d5d; }\n.symbol-link{font-weight:bold;}\n/* header{ border-bottom:1px solid #494756; } */\n.title{ margin:0 0 8px;line-height:1.3;color:#ddd; }\n.meta {color:#5e5c6d;font-size:13px;margin:0 0 .5em; }\na{text-decoration:none; color:#2a4b87;}\n.meta .head { display: inline-block; overflow: hidden}\n.head .h-thumb { width: 30px; height: 30px; margin: 0; padding: 0; border-radius: 50%; float: left;}\n.head .h-content { margin: 0; padding: 0 0 0 9px; float: left;}\n.head .h-name {font-size: 13px; color: #eee; margin: 0;}\n.head .h-time {font-size: 11px; color: #7E829C; margin: 0;line-height: 11px;}\n.small {font-size: 12.5px; display: inline-block; transform: scale(0.9); -webkit-transform: scale(0.9); transform-origin: left; -webkit-transform-origin: left;}\n.smaller {font-size: 12.5px; display: inline-block; transform: scale(0.8); -webkit-transform: scale(0.8); transform-origin: left; -webkit-transform-origin: left;}\n.bt-text {font-size: 12px;margin: 1.5em 0 0 0}\n.bt-text p {margin: 0}\n</style>\n</head>\n<body>\n<div class=\"wrapper\">\n<header>\n<h2 class=\"title\">\nAmazon gives consumers easier way to file complaints for faulty goods from third-party sellers\n</h2>\n\n<h4 class=\"meta\">\n\n\n2021-08-10 13:05 GMT+8&nbsp;&nbsp;&nbsp;<a href=https://www.cnbc.com/2021/08/10/amazon-lets-consumers-file-complaints-for-faulty-goods-from-3p-sellers.html><strong>CNBC</strong></a>\n\n\n</h4>\n\n</header>\n<article>\n<div>\n<p>KEY POINTS\n\nAmazon is updating its returns policy to include a provision that makes it easier for consumers to file complaints about defective products sold by third-party merchants.\nThe company has ...</p>\n\n<a href=\"https://www.cnbc.com/2021/08/10/amazon-lets-consumers-file-complaints-for-faulty-goods-from-3p-sellers.html\">网页链接</a>\n\n</div>\n\n\n</article>\n</div>\n</body>\n</html>\n","isBrief":false,"type":0,"news_type":1,"symbol":"AMZN","symbol_name":"亚马逊","start_time":0,"source_url":"https://www.cnbc.com/2021/08/10/amazon-lets-consumers-file-complaints-for-faulty-goods-from-3p-sellers.html","article_id":"1186821886","we_media_id":null,"thumbnails":[],"rights":{"source":"cnbc_highlight","url":"https://www.cnbc.com/2021/08/10/amazon-lets-consumers-file-complaints-for-faulty-goods-from-3p-sellers.html","rn_cache_url":null,"customStyle":"body{padding-top:10px;}.ArticleHeader-headline{#titleStyle#}a{#lv2TextColor#}.ArticleHeader-time, .Author-authorNameAndSocial a{#sourceStyle#;}","selectors":".PageBuilder-pageWrapper","filters":".ArticleHeader-eyebrow, .RelatedTags-relatedTags","directOrigin":true},"url":"https://stock-news.laohu8.com/highlight/detail?id=1186821886","pubTimestamp":1628571926,"sourceInfo":{"source_id":"cnbc_highlight","name":"CNBC"},"weMediaInfo":null,"summary":"KEY POINTS\n\nAmazon is updating its returns policy to include a provision that makes it easier for co","collect":0,"end_time":0,"defaultTopTitle":"cnbc.com","property":[],"viewcount":null,"language":"en","relate_stocks":{"AMZN":"亚马逊"},"translate_title":"亚马逊为消费者提供了更简单的方式来投诉第三方卖家的缺陷商品","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"AMZN":0.9},"content_text":"KEY POINTS\n\nAmazon is updating its returns policy to include a provision that makes it easier for consumers to file complaints about defective products sold by third-party merchants.\nThe company has long struggled to stop the sale of faulty and counterfeit goods on its sprawling marketplace.\n\nAmazon.com is making it easier for consumers to file a complaint when they believe they’ve been harmed by a product from a third-party seller.\nOn Tuesday, the company updated its longstanding returns policy, referred to as the A-to-Z guarantee, to address defective product claims. Beginning Sept. 1, consumers can contact Amazon with a personal injury or property damage claim, and Amazon will then connect the consumer with the seller.\nCurrently, buyers are encouraged to contact the seller with any issues, leaving Amazon mostly out of the process.\nThe change addresses an issue that has long plagued Amazon’s third-party marketplace, where counterfeits, unsafe products and even expired goods have become a notorious problem and attracted scrutiny from lawmakers and regulators. The marketplace, made up of millions of third-party sellers, has grown bigger than Amazon’s own retail business and helped the company expand other revenue sources like fulfillment services and ads.\nStarting next month, consumers will be able to file claims on products with Amazon directly. Amazon said it will vet the claims using a combination of independent insurance fraud experts and its own fraud and abuse detection systems.\nIf Amazon determines the claim is valid, it will reach out to the seller. Consumers will be able to file an appeal if they believe their claim was wrongly denied, while sellers will be able to defend their product if Amazon approaches them. Amazon will also take over the claim if the seller doesn’t respond.\nLast month, the U.S. Consumer Product Safety Commission sued Amazon to force it to recall dozens of defective products sold by merchants on its marketplace. The complaint also seeks a determination that Amazon is a “distributor” of consumer products under the Consumer Product Safety Act, not just the owner of the platform through which the products are sold.\nIn recent years, numerous people who say they were harmed by exploding hoverboards, faulty dog collars and overheating laptop batteries have sued Amazon for damages. That set off a thorny debate around whether Amazon can be held liable for defective goods offered by third-party sellers on its site.\nAmazon has fended off litigation by arguing it’s just the platform, not the seller, shielding it from liability. The company says that as the conduit between buyers and sellers on its marketplace, it’s not involved in the sourcing or distribution of products sold by third-party sellers. Several courts have sided with Amazon, but a string of recent cases have gone against the company.\nLawmakers have also sought to update product liability laws for the e-commerce era to make Amazon, Etsy, eBay and other companies liable for goods on their platform, just as retailers are held responsible for goods sold in their physical stores.\nAmazon voiced support for the California bill on the condition that it apply to “all online marketplaces regardless of their business models,” while rival retailers raised concerns that it would stifle small businesses that sell products online. The bill, which has since been tabled, might have benefited Amazon since it has more resources to handle exposure for defective products than smaller platforms.","kind":null,"is_publish_news":false,"is_publish_highlight":false,"is_publish_live":null,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"symbols":[],"gpt_button":1},"commentList":[{"id":896600267,"gmtCreate":1628573354359,"gmtModify":1633746032432,"author":{"id":"3555043402922696","authorId":"3555043402922696","name":"Never ever f","avatar":"https://static.tigerbbs.com/52501d43721648c944a019db9c767c5d","vip":1,"crmLevel":5,"crmLevelSwitch":0},"htmlText":"Amazon","listText":"Amazon","text":"Amazon","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://laohu8.com/post/896600267","repostId":1186821886,"repostType":4,"isVote":1,"likeStatus":false,"favoriteStatus":false,"reportStatus":false,"tweetType":1,"langContent":"EN"},{"id":896876745,"gmtCreate":1628572973587,"gmtModify":1633746035344,"author":{"id":"4091506874283320","authorId":"4091506874283320","name":"finaldentiny","avatar":"https://static.tigerbbs.com/c2fdd9713535daa68580c9f1df3334c1","vip":1,"crmLevel":2,"crmLevelSwitch":0},"htmlText":"[财迷]&nbsp;","listText":"[财迷]&nbsp;","text":"[财迷]","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":3,"commentSize":1,"repostSize":0,"link":"https://laohu8.com/post/896876745","repostId":1186821886,"repostType":4,"isVote":1,"likeStatus":false,"favoriteStatus":false,"reportStatus":false,"tweetType":1,"comments":[{"id":5480434,"gmtCreate":1628573278656,"gmtModify":1635155446321,"authorId":4087529754286040,"author":{"id":4087529754286040,"authorId":4087529754286040,"name":"SHWong","avatar":"https://static.tigerbbs.com/274f969ad8f1b9a4a87c520c04f905a0","vip":1,"crmLevel":2,"crmLevelSwitch":0,"individualDisplayBadges":[]},"repliedAuthorId":0,"objectId":896876745,"type":1,"supId":0,"prevId":0,"content":"Like","text":"Like","html":"Like"}],"langContent":"CN"},{"id":896847440,"gmtCreate":1628572509280,"gmtModify":1633746039178,"author":{"id":"3581899667853665","authorId":"3581899667853665","name":"AsherA","avatar":"https://static.tigerbbs.com/2302a91d58b23f78216a0958dfecfcf6","vip":1,"crmLevel":2,"crmLevelSwitch":0},"htmlText":"Like pls","listText":"Like pls","text":"Like pls","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":1,"commentSize":0,"repostSize":0,"link":"https://laohu8.com/post/896847440","repostId":1186821886,"repostType":4,"isVote":1,"likeStatus":false,"favoriteStatus":false,"reportStatus":false,"tweetType":1,"langContent":"EN"},{"id":896844926,"gmtCreate":1628572279565,"gmtModify":1633746040299,"author":{"id":"3579220123273065","authorId":"3579220123273065","name":"WeiChongkan","avatar":"https://static.tigerbbs.com/db0531db67cf0e08b798e53d62fd9bad","vip":1,"crmLevel":5,"crmLevelSwitch":0},"htmlText":"like n comment pls","listText":"like n comment pls","text":"like n comment pls","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":6,"commentSize":1,"repostSize":0,"link":"https://laohu8.com/post/896844926","repostId":1186821886,"repostType":4,"isVote":1,"likeStatus":false,"favoriteStatus":false,"reportStatus":false,"tweetType":1,"comments":[{"id":5480271,"gmtCreate":1628572324834,"gmtModify":1635155457398,"authorId":3579666066637422,"author":{"id":3579666066637422,"authorId":3579666066637422,"name":"Hodl","avatar":"https://static.tigerbbs.com/d591a82f579d3114da9795812a4217a0","vip":1,"crmLevel":3,"crmLevelSwitch":0,"individualDisplayBadges":[]},"repliedAuthorId":0,"objectId":896844926,"type":1,"supId":0,"prevId":0,"content":"[Grin]","text":"[Grin]","html":"[Grin]"}],"langContent":"EN"},{"id":896845784,"gmtCreate":1628572250248,"gmtModify":1633746040422,"author":{"id":"3579166997546108","authorId":"3579166997546108","name":"MochiMama","avatar":"https://static.tigerbbs.com/b02cba851ffc5d8be520010c7a579eb4","vip":1,"crmLevel":2,"crmLevelSwitch":0},"htmlText":"Like and comment","listText":"Like and comment","text":"Like and comment","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":5,"commentSize":2,"repostSize":0,"link":"https://laohu8.com/post/896845784","repostId":1186821886,"repostType":4,"isVote":1,"likeStatus":false,"favoriteStatus":false,"reportStatus":false,"tweetType":1,"comments":[{"id":5480263,"gmtCreate":1628572287473,"gmtModify":1635155457990,"authorId":3583235514597911,"author":{"id":3583235514597911,"authorId":3583235514597911,"name":"Wroy","avatar":"https://static.tigerbbs.com/b08fc03f5ff4c54763ac341cfc008167","vip":1,"crmLevel":2,"crmLevelSwitch":0,"individualDisplayBadges":[]},"repliedAuthorId":0,"objectId":896845784,"type":1,"supId":0,"prevId":0,"content":"comment","text":"comment","html":"comment"},{"id":5491969,"gmtCreate":1628659683977,"gmtModify":1635154509360,"authorId":3580629550243320,"author":{"id":3580629550243320,"authorId":3580629550243320,"name":"小小馒头","avatar":"https://static.tigerbbs.com/8662af09a6a7d2e9548f6a2e76832bc6","vip":1,"crmLevel":2,"crmLevelSwitch":0,"individualDisplayBadges":[]},"repliedAuthorId":0,"objectId":896845784,"type":1,"supId":0,"prevId":0,"content":"Done!","text":"Done!","html":"Done!"}],"langContent":"EN"},{"id":896845267,"gmtCreate":1628572245559,"gmtModify":1633746040543,"author":{"id":"3583235514597911","authorId":"3583235514597911","name":"Wroy","avatar":"https://static.tigerbbs.com/b08fc03f5ff4c54763ac341cfc008167","vip":1,"crmLevel":2,"crmLevelSwitch":0},"htmlText":"like pls","listText":"like pls","text":"like pls","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":4,"commentSize":0,"repostSize":0,"link":"https://laohu8.com/post/896845267","repostId":1186821886,"repostType":4,"isVote":1,"likeStatus":false,"favoriteStatus":false,"reportStatus":false,"tweetType":1,"langContent":"EN"}],"isCommentEnd":false,"newsSizeData":{"likeSize":29,"commentSize":8,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","isDev":false,"isTTM":false,"deviceId":"web-server-community-laohu8-v3","version":"4.25.1","shortVersion":"4.25.1","platform":"web","vendor":"web","appName":"laohu8","isIOS":false,"isAndroid":false,"isTiger":false,"isTHS":false,"isWeiXin":false,"isWeiXinMini":false,"isWeiBo":false,"isQQ":false,"isBaiduSwan":false,"isBaiduBox":false,"isDingTalk":false,"isToutiao":false,"isOnePlus":false,"isHuaWei":false,"isXiaomi":false,"isXiaomiWebView":false,"isOppo":false,"isVivo":false,"isSamsung":false,"isMobile":false},"href":"/m/news/1186821886"}