T-Mobile Says Customer Growth Recovered After Data Hack

WSJ2021-11-03

T-Mobile US Inc.’s third-quarter profit slipped as higher costs and a lull in new customer additions following a headline-grabbing hack sapped its bottom line. The company said it added 673,000 phone ...

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Keatchong
2021-11-03
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2021-11-03
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The tally lagged behind AT&T Inc., which reported a net gain of 928,000 such subscribers, over the same span.\nT-Mobile finance chief Peter Osvaldik said in an interview that the company performed against the challenge of shifting millions of Sprint customers over to a new network and billing system, a time of confusion that offered AT&T and Verizon Communications Inc. more opportunities to poach subscribers.\n“That is a tailwind to them that is soon to become a headwind,” Mr. Osvaldik said. The company said more than half of the old Sprint’s customers had moved over to T-Mobile’s network.\nThe cellphone carrier delivered the results on Tuesday to an investor base spoiled by years of superlative growth. 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